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Do you meet the minimum PC requirements?
For SD camcorders: 2.0 GHz Intel Pentium 4 or faster processor, Windows XP SP2 with 512 MB of RAM or Vista with 1 GB of RAM, and USB 2.0 port
For HD camcorders: 3.0 GHz Intel Pentium 4 or faster processor, Windows XP SP2 with 512 MB of RAM or Vista with 1 GB of RAM, and USB 2.0 port
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Do you meet the minimum Macintosh requirements?
For SD camcorders: 1.0 GHz Intel Core or faster processor, 512 MB of RAM, OS X Tiger 10.4, Leopard 10.5 or Snow Leopard 10.6, and USB 2.0 port
For HD camcorders: 1.66 GHz Intel Core Duo or faster processor, 1 GB of RAM, OS X Tiger 10.4, Leopard 10.5 or Snow Leopard 10.6, and USB 2.0 port
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